同意事項
Handling of your personal information
- We will use the acquired personal information for the following purposes.
· To register and reserve an exam, process the results of the exam, or charge the test fee on behalf of the test sponsor.
· To avoid repeatedly entering basic information when you take an exam conducted by Prometric again.
· To report test results including personal information to the test sponsor for the purpose of test scoring, issuance of certificates, etc.
· To contact you by e-mail, mail, fax or telephone with us or the testing organization with information about our services or business information, or in connection with our marketing activities (seminars, events, campaigns, newsletters, etc.).
· The personal information you enter may be submitted to the government agency of your nationality.
· For other business incidental to our test distribution service.
When acquiring and using personal information for purposes other than the above, we will clearly indicate the purpose of use and contact information individually. As a result, the acquired personal information will not be used beyond the scope of the purpose of use.
- The provision of personal information is voluntary, but if you do not provide it, we may not be able to realize the purpose of use described in 1 above, and you may not be able to take the test.
- Prometric may outsource part of the handling of personal information to a contractor within the scope of the above purpose of use of personal information. The Company will appropriately implement safety management measures for contractors.
- We will collect personal information from our group companies (Prometric LLC (U.S. subsidiary) and Prometric Technology Sdn Bhd (Malaysian corporation)) when obtaining a Prometric ID and at the time of scheduling, administering the tests, processing test results, and billing test fees on behalf of the test sponsor. It is provided by SSL encrypted communication. We will not provide personal information provided other than this to third parties without the consent of the individual.
Group companies (Prometric LLC (U.S. corporation) and Prometric Technology Sdn Bhd (Malaysian corporation)) request that they implement safety management measures for the protection of personal information in accordance with the Group Agreements, and the Company regularly checks the status of implementation. Please refer to the following URL for information on the personal information protection systems of the United States and Malaysia. https://www.ppc.go.jp/enforcement/infoprovision/laws/
For more details, see 7. Please contact us using the contact information provided in.
- When we receive a request for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, or suspension of provision to a third party (hereinafter referred to as "request for disclosure, etc.") of personal information provided by the person himself/herself, we will respond after confirming the identity of the person. For details, please refer to 「Procedures for Requesting Disclosure」.
- You can check and change the personal information registered in your Prometric ID on the dedicated page of each exam.
- Other complaints and consultations regarding the Company's handling of personal information can be made in the "Inquiries regarding requests for disclosure of personal information (Personal Information Protection Act)" in 「Inquiries」.
Test Terms and Conditions
Some terms and conditions may differ depending on the exam, so please check the exam overview page for the exam you are taking.
Restrictions on Exam Reservations
The exam reservation must be made by the examinee himself/herself. Please note that our company are not responsible for any troubles caused by reservations made by someone other than the examinee.
Exam Fees
Exam fees may be subject to change based on the decisions of the exam organizing body. If you wish to take the exam at the pre-change fee, you must complete your reservation by 23:59 (Japan time) on the day before the fee change. Please be cautious when making reservations that span across dates.
Payment of Exam Fees
Please make the payment of the exam fees by the specified deadline. If payment is not confirmed by the payment deadline for convenience store or Pay-easy payments, the reservation will be automatically canceled. Once the payment method has been chosen, it is not possible to change it.
Changing a reservation
If you wish to change your reservation, please do so at least 3 business days prior to the exam date (at least 4 business days prior if the exam date falls on a weekend or public holiday). If the deadline has passed or if it has been one year or more since you make an initial reservation, changing reservations cannot be performed. Please note that the exam subject cannot be changed.
Exam Cancellation
If you wish to cancel your exam, please do so at least 3 business days before the exam date (or 4 business days in advance if the exam falls on a weekend or public holiday). Cancellations after the deadline will not be accepted regardless of the reason.
After the cancellation process is complete, a cancellation confirmation email will be sent to you. This email serves as proof of the cancellation, so please be sure to keep it for your records. If you don't receive the cancellation confirmation email or if the cancelled exam still appears in your reservation list, it's possible that the cancellation process hasn't been completed. Please contact 「Prometric Customer Service」 by 12:00 noon on the next business day* after the date of cancellation.
* Business days: Weekdays excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays
Refund Policy for Cancellations
When canceling an exam, if you paid by convenience store or Pay-easy payment, you will be required to provide the bank account information to which the refund will be made. Refund fee will be deducted at the time of refund. For those who made the payment using a credit card, the refund will be processed as a cancellation of the payment or a post-payment refund.
Check-in at the test center
Please come to the reception desk at the test center by your meeting time or at least 15 minutes before the examination start time. If you arrive late, you will not be able to take the exam.
Personal Identification Documents
On the day of the exam, upon your arrival at the test center, you will be required to present the designated personal identification documents at the reception for identity verification. If you fail to provide the required identification documents, you will not be allowed to take the exam. Please note that even if you are unable to take the exam, the exam fee will not be refunded.
Duration of an examination
The expected duration of an exam is subject to change without notice at the request of the test sponsor. Please note that the duration that we inform you at the time of making the exam reservation may differ from the one at the time of taking the exam.
Exam regulations
Prohibited Actions
The following actions are prohibited.
- Eating, drinking and smoking in the examination room
- Entering the examination room accompanied by someone
- Interfering with or attempting to harm other examinees or Test Center Administrators (TCA)
- Failing to follow instructions from Test Center Administrators and supervisors
If you fail to comply with the above-mentioned rules, you may be refused permission to take the exam.
Unauthorized Conduct
The following actions conducted within the examination room are considered unauthorized conduct. Any confirmed instances of such behavior will be reported to the test sponsor. In such cases, the exam cannot be continued. If there is writing on your body or equipment, we will record the relevant items (including taking pictures).
- Examination by persons other than those scheduled to take the examination.
- Talking in the examination room, looking at other examinees' screens, or similar actions.
- Bringing in information to the examination room, taking information out of the examination room, or engaging in related actions ＜★＞＜*1＞
- Bringing in and using personal belongings other than those permitted by our company, such as personal identification documents and ID number cards, or acts that fall under this <*1>
- Entering the examination room with writings on the body or any surface other than scratch paper＜★＞
＜★＞ Regardless of whether the information brought in, taken out, or written down is related to the exam, such actions will be considered unauthorized conduct.
Other notes
- The exam format, number of questions, exam duration, and other details may change without prior notice, so please make sure to confirm them on thTest Center Administrators are unable to answer any questions related to the exam format or content. If you have any uncertainties or encounter issues such as computer problems, please immediately call for the Test Center Administrator to assess the situation. Please note that we will not be able to respond to concerns raised after the exam has concluded.e exam screen.
- Test Center Administrators are unable to answer any questions related to the exam format or content. If you have any uncertainties or encounter issues such as computer problems, please immediately call for the Test Center Administrator to assess the situation. Please note that we will not be able to respond to concerns raised after the exam has concluded.
- If you need to leave your seat during the exam due to unavoidable circumstances, please ensure to call for the Test Center Administrator and bring your personal identification documents with you. Please be aware that the exam timer will not stop during this time. ＜*2＞
- The exam ends when the remaining time displayed on the upper right of the screen runs out, but depending on the exam, you can optionally end without waiting for the remaining time to run out.
- Test Center Administrators are unable to answer any questions regarding exam results or scores. For inquiries related to such matters, please contact the relevant test sponsor or the designated contact person.
Failure to comply with the above rules may invalidate your test results. In such cases, the exam fee will not be refunded, and you may also be refused permission to take future exams.
＜*1＞ Excludes approved exams. Unacceptable items include mobile phones and watches.
＜*2＞ Excludes exams with scheduled breaks.
Consent to the handling of personal information
The consent given during the acquisition of the Prometric ID will apply. Please refer to our Privacy Policy for information regarding the handling of personal data protection.